Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Due to hygiene and safety reasons, all sex toys, lubricants, and personal care items must be unopened and in their original sealed packaging to be eligible for return.
To start a return, contact us at info@cupidsamore.com. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Return shipping is free if we sent the wrong item or the item arrived damaged or defective. For all other returns, the cost of return shipping may be deducted from your refund.
Once we receive and inspect the return, refunds are processed within 5–7 business days to your original payment method.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
- Personal use items (all sex toys)
- Personal care goods (such as but not limited to lubricants, cleaners, and similar products)
- Hazardous materials (batteries)
- Sale items
- Gift cards
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return questions at info@cupidsamore.com.